RESUME
Experience
Jan 2021 - Present
Administrative
Veetee Realty Development Corporation
Malolos City, Bulacan, Philippines
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Performs administrative task such as organize company documents, file tax, do payroll and payment for employee government contribution and assist CPA.
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Performs customer support such as answering inquiries for potential buyers.
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Consistent real estate marketing through social media platform such as facebook.
Jan 2019 - Jan 2020
Customer Service Representative in F&B Department and Gift Shop
Art Ovation Hotel, Autograph Colletion
Sarasota, Florida, USA
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Market products and services through suggestive selling and inform customers for future promotions and events.
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Managed e-mail, in-person and multiple telephone guest inquiries, customer service requests, and reservation bookings .
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Assist guests, other employees and supervisors with attentiveness.
Education
2014 - 2018
OUR LADY OF FATIMA UNIVERSITY
BS in Hotel and Restaurant Management
Valenzuela City, Philippines
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Graduated Cum Laude
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General Manager of Association in Hotel and Restaurant Management Student 2016-2017
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Documentation Committee Member of Council of Leaders 2016-2017
Certifications
![Jetrina De Guia Dela Cruz-1.png](https://static.wixstatic.com/media/c0153e_522562202a9c436db7f455a8f446ad46~mv2.png/v1/fill/w_600,h_424,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/Jetrina%20De%20Guia%20Dela%20Cruz-1.png)
![Jetrina Dela Cruz.png](https://static.wixstatic.com/media/c0153e_43b5ca86edcc4af4b4e3aff4383769a7~mv2.png/v1/fill/w_600,h_424,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/Jetrina%20Dela%20Cruz.png)
Professional skillset
Knowledge in MS Word, Powerpoint presentation, and basic knowledge in MS Excel.
Customer Service-Oriented
Perform administrative task.
Basic video and photo editing.
Performs well both independently and in team environments.
Fast learner; can adapt well to changes.
Social media management and content creation
Languages
English Speaking: Conversational English
English Writing: College Level
Filipino - Proficient