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RESUME

Experience

Jan 2021 - Present

Administrative

Veetee Realty Development Corporation

Malolos City, Bulacan, Philippines

  • Performs administrative task such as  organize company documents, file tax, do payroll and payment for employee government contribution and assist CPA.

  • Performs customer support such as answering inquiries for potential buyers.

  • Consistent real estate marketing through social media platform such as facebook.

Jan 2019 - Jan 2020

Customer Service Representative in F&B Department and Gift Shop

Art Ovation Hotel, Autograph Colletion

Sarasota, Florida, USA

  • Market products and services through suggestive selling and inform customers for future promotions and events.

  • Managed e-mail, in-person and multiple telephone guest inquiries, customer service requests, and reservation bookings .

  • Assist guests, other employees and supervisors with attentiveness.

Education

2014 - 2018

OUR LADY OF FATIMA UNIVERSITY

BS in Hotel and Restaurant Management

Valenzuela City, Philippines

  • Graduated Cum Laude

  • General Manager of Association in Hotel and Restaurant Management Student 2016-2017

  • Documentation Committee Member of Council of Leaders 2016-2017

Certifications

Jetrina De Guia Dela Cruz-1.png
Jetrina Dela Cruz.png

Professional skillset

Knowledge in MS Word, Powerpoint presentation, and basic knowledge in MS Excel.

Customer Service-Oriented

Perform administrative task.

Basic video and photo editing.

Performs well both independently and in team environments.

Fast learner; can adapt well to changes. 

Social media management and content creation

Languages

English Speaking: Conversational English

English Writing: College Level

Filipino - Proficient

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